ezph Privacy Policy – How Your Personal Data Is Handled

1. What Information We Collect

When you register and use ezph, we collect the personal information necessary to operate your account securely and process transactions in Philippine pesos. The categories of information we collect include:

• Account details: your full name, date of birth, email address, and chosen username and password at the time of registration.
• Payment information: your GCash number, Maya account details, bank account name and number, or other local payment method details used to fund your account or receive withdrawals.
• Identity verification documents: a government-issued ID when required for account verification or large withdrawal requests, as required by applicable Philippine regulations.
• Device and usage data: your IP address, browser type, operating system, pages visited, session duration, and game activity — collected automatically each time you access the platform.
• Communications: records of any messages you send to our support team through your account dashboard.

We do not collect sensitive personal information beyond what is necessary for account operation, identity verification, and payment processing. We do not store complete payment card numbers on our servers.

2. How We Use Your Information

All personal data collected by ezph is used for specific, legitimate purposes related to operating the platform for Philippine players. These purposes include:

• Creating and maintaining your player account and verifying your identity and age eligibility.
• Processing deposits and withdrawals in Philippine pesos through GCash, Maya, BPI, BDO, and other supported channels.
• Detecting and preventing fraudulent activity, unauthorised account access, and violations of our Terms and Conditions.
• Complying with applicable Philippine laws and regulatory requirements, including anti-money laundering obligations.
• Responding to support queries you submit through your account dashboard.
• Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — not promotional messages, unless you have separately opted in.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities only to the extent necessary to operate the platform and meet legal obligations.

3. Data Security, Retention, and Your Rights

ezph uses industry-standard security measures to protect your personal data, including encrypted connections (HTTPS), access controls, and secure data storage. While no system can guarantee absolute security, we take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or disclosure.

Your personal data is retained for as long as your account is active and for a period after account closure as required by Philippine law and our internal records policies. When data is no longer needed, it is securely deleted or anonymised.

As a player based in the Philippines, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information in your account.
• Request deletion of your account and associated personal data, subject to legal retention requirements.
• Withdraw consent for optional data uses at any time by contacting our support team through your account dashboard.

To exercise any of these rights, log in to your account and contact support directly. We aim to respond to all data requests within a reasonable period. For general questions about using the platform, the FAQ section is the fastest starting point.